Solve Your Customer Service Problems Faster Online – Denver News Story – KMGH Denver
USING TWITTER TO RESOLVE ISSUES
Twitter is also becoming an innovative resource for resolving customer complaints.
Follow Marshall Zelinger on Twitter at “7Marshall”.
Many companies now monitor Twitter for keywords, in case complaints are surfacing among tweets. Comcast is one company that has its own Twitter account — “Comcastcares” — and actively searches out customer complaints and tries to resolve them online.
Zach Knaus showed 7News his Twitter history with Home Depot. Last summer, he tweeted a friend about a customer service issue with Home Depot. Within three hours, someone from a Home Depot Twitter account contacted Knaus to help solve his issue.
“I was actually talking to another Twitter user and they saw my tweet,” wrote Knaus. “They were helpful and helped me take the next steps to get it fixed.”
Ryan Amirault also wrote 7News about using Twitter to get help more efficiently. “I have found Twitter to be a great way to reach companies and also on the flip side it is a great way for a company to find feedback from their customers,” wrote Amirault. Before you spend your time dialing and waiting to speak to the next customer service representative, consider your options online.
DISH Network contacted 7News after seeing a preview of our story. Representatives want to alert customers of the DISH Network twitter page.
